Brighten Your Night

The ES20 Neon has been designed to imbue your scooter adventures with a sense of play and fun, while making you highly visible on your evening journeys, with two customizable light bars. A new approach to lighting your way isn’t all that the Neon offers the responsible rider, however. The Neon arrives packed with a two-tier braking system, a front 8.5-inch shock-absorbent air filled tire, a rear 8.5-inch puncture proof tubeless tire, a bright LED headlight and taillight, and an IPX5 water-resistance rating to navigating through adverse moisture conditions. Helmet sold separately.

Specifications

Users Manual

Quick Start 

Manual

Return & Refund Policy   

We have a 14-day return policy on most of the products, which means you have 14 days after receiving your item to request a return. Check refund policy for the product you want to purchase on the page of same product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Returns@ebikehaul.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Returns@ebikehaul.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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