Binding: Paperback
Description: Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day - to - day basis. This book will show you how to: - Defuse and deal with difficult customers both on the phone and face to face; - Manage problems with colleagues in the workplace including a manipulative boss; - Handle difficult day - to - day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a problem ; Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself build your confidence and use these techniques then you ll make your life a whole lot easier.
Title: How To Manage Difficult People Proven Strategies For Dealing With Challenging Behaviour At Work
Author(s): Fairweather Alan
Publisher: Little Brown Book Group
Barcode: 9780716023982
Pages: 224 Pages
Publication Date: 5/15/2014
Category: Management: Leadership & Motivation